General Terms of Sale
Version in force as of 4 August 2026.
These General Terms of Sale govern the sale of digital content (sports programs in PDF format and associated videos) concluded on this site between MELO24 (SA, registration no. 208524918, Arrondissement Oborishte Rue Exarch Yossif n° 93, Sofia, Bulgarie) and any consumer (the "Client").
1. Products
The programs sold are downloadable digital content (PDF), sometimes accompanied by online videos. Each program's description appears on its sales page.
Compatibility and interoperability: the PDF files can be read on any device with a standard PDF reader (computer, tablet, smartphone). Videos are watched online from the customer area and require an internet connection. No specific software is required.
2. Price and payment
Prices are shown in euros, all taxes included. Payment is made in a single instalment, by card, via the secure Stripe platform. No card details pass through our servers.
3. Delivery and duration of access
Access to the program is granted immediately after payment is confirmed: a customer account is created (or completed) using the email address provided at payment, and an access email is sent.
PDF files can be downloaded from the customer area. Access to the customer area and the videos is guaranteed for a minimum of three (3) years from the date of purchase; the Client is advised to keep a copy of the downloaded PDF files. Should the service close after that period, Clients would be notified at least thirty (30) days in advance so they can download their files.
4. Right of withdrawal
Under Article L221-28, 13° of the French Consumer Code, the right of withdrawal cannot be exercised for digital content supplied without a physical medium whose performance began immediately after purchase, once the Client has expressly consented to immediate performance and waived the right of withdrawal. This consent is collected via a checkbox before payment and time-stamped. Failing this waiver, the Client has 14 days to withdraw.
5. Licence to use
The purchase grants the Client a personal, non-exclusive, non-transferable licence to use the content, for strictly private use. Sharing, reselling, publishing or distributing the files is prohibited.
6. Health disclaimer and no guarantee of results
The programs offered are sports information content and do not constitute medical advice. The Client is advised to consult a doctor before starting any training program. Practice is undertaken at the Client's sole responsibility.
The results of a training program depend on factors specific to each person (consistency, diet, initial fitness level, recovery). MELO24 does not guarantee any particular sporting, aesthetic or weight-loss result.
7. Legal guarantees
The Client benefits from the legal guarantee of conformity (Articles L224-25-12 et seq. of the French Consumer Code) and the guarantee against hidden defects. If you cannot access purchased content, contact us via the contact form for restoration or a refund. Notice required by Article D211-3 of the French Consumer Code:
The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
The legal guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.
The legal guarantee of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if: 1° the professional refuses to bring the digital content or digital service into conformity; 2° the bringing into conformity of the digital content or digital service is unjustifiably delayed; 3° the bringing into conformity of the digital content or digital service cannot take place without costs imposed on the consumer; 4° the bringing into conformity of the digital content or digital service causes major inconvenience to the consumer; 5° the non-conformity of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to the termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is only entitled to the cancellation of the contract if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable for the purpose of being brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.
The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A professional who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.
8. Refunds
Given the waiver of the right of withdrawal (section 4), sales are non-refundable except in the cases covered by the legal guarantees (section 7). Any request should be made via the contact form; approved refunds are issued to the payment method used for the purchase, within a maximum of 14 days.
9. Force majeure
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code. The obligations concerned are suspended for the duration of the event.
10. Consumer mediation
Under Articles L612-1 et seq. of the French Consumer Code, the Client may use a consumer mediator free of charge. Designated mediator: [Name and contact details of the mediator to be added once membership is confirmed]. European online dispute resolution platform: ec.europa.eu/consumers/odr.
11. Governing law and disputes
These General Terms of Sale are governed by French law, without prejudice to the mandatory consumer-protection provisions applicable in the Client's country of habitual residence within the European Union. In the event of a dispute, an amicable solution will be sought before any legal action; using mediation (section 10) does not deprive the Client of the right to go to court. A consumer Client may bring proceedings, at their choice, before the courts of the place where they lived when the contract was concluded or any other competent court.